Refund Policy
Our Promise
At Koperfledge, we stand behind our products. If you're not completely satisfied with your purchase, we're here to help.
Return Eligibility
Items may be returned within 30 days of delivery for a full refund or exchange, provided they meet the following conditions:
- Items must be unworn, unwashed, and in original condition
- All original tags and packaging must be attached
- You must provide proof of purchase (order number or receipt)
- Sale items marked as "Final Sale" cannot be returned
- Personalized or custom-made items cannot be returned unless defective
Return Process
- Initiate Your Return
Log into your account and select the order containing the item(s) you wish to return. Click on "Return Items" and follow the prompts.
- Package Your Return
Place the item(s) in their original packaging if possible, along with the return form generated during the return initiation process.
- Ship Your Return
Use the prepaid return label (if applicable) or ship the package to our returns center at the address provided during the return process.
- Refund Processing
Once we receive and inspect your return, we'll process your refund to the original payment method within 5-7 business days.
Refund Options
Original Payment Method
Refunds will be issued to the original payment method used for the purchase. Please allow 5-7 business days for the refund to appear on your statement.
Store Credit
You may choose to receive your refund as store credit, which will be available immediately and includes an additional 10% bonus value.
Exchanges
If you need a different size, color, or style, we recommend requesting a refund and placing a new order to ensure the fastest processing time. If your preferred item is out of stock, our customer service team can assist with special exchange requests.
Damaged or Defective Items
If you receive a damaged or defective item, please contact ourCustomer Serviceteam within 48 hours of delivery. We will arrange for a return or replacement at no cost to you.
For assistance with returns or refunds, please email returns@koperfledge.com or call 1-800-KOPER-HELP.