Home

Frequently Asked Questions

We've gathered the most common questions to help make your shopping experience smooth and transparent.

1. Where do you ship from?

All orders are processed and shipped from our U.S. facilities. We deliver worldwide within 7–10 business days.

2. How can I track my order?

Once your order ships, you'll receive a tracking link via email. You can follow your package in real time until delivery.

3. What is your return policy?

We accept returns within 14 days of delivery for eligible products. Items must be unused, unwashed, and in original condition.

4. Which items are non-returnable?

Due to hygiene standards, undergarments and sleepwear cannot be returned or exchanged.

5. Who covers return shipping costs?

If the product arrives damaged or incorrect, we cover return shipping. Otherwise, customers are responsible for the return shipping cost.

6. How will I receive my refund?

Refunds are issued to the original payment method after we receive and inspect the returned item.

7. What payment methods are accepted?

We currently accept payments via PayPal and Afterpay for secure and flexible checkout.

8. Are my personal details safe?

Yes. We value your privacy. Your data is protected through secure payment gateways and encrypted systems.

9. Do you offer discounts or promotions?

Yes. Subscribe to our newsletter to receive early access to offers, product news, and seasonal discounts.

10. How do I contact customer service?

You can reach us anytime at contact@korperpflegecollection.com or call us at +1 (917) 687 2446 for support.

11. Do you have physical stores?

Currently, we operate online only to maintain consistent quality and direct customer experience worldwide.

12. Is your apparel unisex?

Our designs are made for comfort, versatility, and performance, suitable for all who value wellness and everyday style.

Still Have Questions?

Our customer support team is here to help. Contact us and we'll get back to you as soon as possible.

Contact Us

© 2025 - Körperpflege - Powered by AGI Group Inc.